VISITORS TO THIS WEBSITE/APP ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS”) SO PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE CONTINUING TO USE THIS SITE”

1. 1. Tariffs/Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service
   2. No installation charges are applicable on Imperium Fiber connection.
   3. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
   4. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
   5. The Company at any time, shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the customer and such posting will be deemed to have been read by the customer.
   6. Any one-time charges paid to Imperium Regional Partners at the time of installation are non-refundable.
   7. The company may extend a refund to the user only for his first payment in case of no-feasibility for building a new connection to the requested address.
   8. Interest-free security deposit to be refunded only online and not cash, after the return of assets in the same condition as at the time of receipt. The refund will be processed within 60 working days after acceptance of the Optical Network Unit (ONU/ONT ROUTER) or ONT Router  & other installation material in original condition by Imperium by withholding of taxes
   9. ONU/ONT ROUTER is to be returned to a “person” appointed by Imperium. It can be the local cable operator, Imperium retail partner or any logistics company appointed by Imperium to recover back the ONU/ONT ROUTER from the customer location
   10. Any fault in ONU/ONT ROUTER is to be replaced by Imperium within 1 working days to 48 hours from the time of raising the complaint with Imperium
   11. Refunds are to be processed to the bank account provided at the time of registration or to the bank account/wallet linked to the phone number registered with Imperium. No other bank account is to be used for refunds.
   12. The ONU/ONT ROUTER/Router devices provided by Imperium either against a security deposit or as a bundled plan will remain the property of Imperium Broadband Pvt Ltd at all times and the company reserves the right to take it back in case the connection is terminated, surrendered or inactive
   13. The speed committed under a plan is till the LAN port. Wi-Fi Speed is subject to the customer premise’s in-house coverage & customer premises device performance.
   14. The Company shall reserve the right to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
   15. The basis for the selection of winners under any promotional campaign held by Imperium is at the Company’s sole discretion
   16. All product and company names are trademarks ™ or registered® trademarks of their respective holders.
   17. By submitting your information and/or contacting us through any medium like a phone call, social networking channels, website, etc, you agree to receive any promotional messages, or material and be contacted by Imperium or their sub-vendors.
   18. All mentioned plans are subject to change or discontinuation without prior information.
   19. Not all the offered prices are available on renewal. Also, prices may differ at each location.
   20. The mentioned prices are on monthly basis.
   21. Prices as mentioned are exclusive of taxes.
   22. Promo plans or introductory offer plans are for a limited period and may be withdrawn without any prior information. These are not available on renewal and are one-time onboarding plans.
   23. There may be plans available for consumers facing collaterals that might have additional GST charges.
   24. Any misuse/fraudulent use/unauthorized telemarketing and commercial use of the Broadband connectivity by the subscriber, Imperium reserves its right to discontinue the connection altogether for any set of Subscriber/s as Imperium may deem fit. These Terms and Conditions shall constitute an agreement between Imperium and each customer and by subscribing to the above plans, you accept the same as binding upon you.
   25. By clicking the check box, you agree to receive promotional messages on Whatsapp from Imperium

2. Imperium will not be responsible for any content or streaming-related issue on any of the OTT platforms offered as part of the subscription plan. No refund will be considered if the customer is not satisfied with the OTT.
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3. Imperium reserves the right to cancel, modify, withdraw, or discontinue the free OTT subscription offer at any time during its validity as may be required given business exigencies and/or changes by TRAI, Department of Telecom (DOT), and/or such other applicable statutory changes without any notice & customer is advised to check this Website regularly for any update(s) or amendment(s) made to these Terms and Conditions.

Terms and Conditions for the 4-Hour Service Promise Plan.

Complaints logged for no connectivity issue, if not resolved in 4 hours (counted between 9 am to 7 pm), will be compensated with 24 hours (1 day) extra on the consumer’s existing plan with the maximum capping of 5 days.
There is exceptional case where situation is out of hands like MSEB issue in server area, out of hands things , services cannot be extended scenario